As the EV Charger Scheduling Coordinator, you’ll manage, organise, and oversee installation schedules and service call-outs across the UK, ensuring efficient installer allocation and seamless customer service. Your expertise and proactive approach will ensure a seamless, high-quality experience from start to finish.
You will be working in a fast-paced environment and must be able to remain calm under pressure whilst working quickly and accurately.
You will thrive on new challenges and providing excellent customer service.
Main Responsibilities and Duties
· Coordinate, schedule, and oversee installation jobs and service call-outs across the UK, ensuring efficient allocation of installers and prompt resolution of any issues that arise daily.
· Act as a primary point of contact, liaising with both installers and customers over the phone to ensure smooth communication and service delivery.
· Deliver a top-tier customer experience, responding promptly to inbound questions and handling queries or complaints with sensitivity and professionalism.
· Prioritise tasks effectively to meet and exceed customer service KPIs and SLAs.
· Serve as the main contact for our installation fulfilment partners, maintaining clear and timely communication.
· Record all interactions accurately and comprehensively in our internal IT systems.
· Uphold our commitment to five-star customer service and consistently exceed customer expectations.
Requirements
· Highly organised with excellent attention to detail in all aspects of work.
· Accurate data entry skills and the ability to maintain thorough records.
· Experience and confidence working independently as well as collaboratively within a team.
· Ability to thrive in a fast-paced environment while managing multiple tasks.
· Strong IT proficiency, with required experience in Microsoft Office and the ability to quickly learn new IT systems.
· Strong geographical knowledge to effectively plan engineer routes and optimise efficiency.
· Exceptional communication skills, both written and verbal, for interactions with customers and internal stakeholders.
· A customer-focused approach to all tasks.
· Prior experience in a scheduling role is highly desirable.
· Previous customer service experience via telephone is essential.
