We are seeking a dedicated Project Engineer to join our Operations team at our Ilkley office. Reporting to the Service Delivery Manager, the Project Engineer will play a key role in ensuring successful project delivery, from planning through to execution, with a focus on minimizing downtime and enhancing the customer experience during onboarding and change management processes. This position demands strong technical acumen, effective communication skills, and a customer-centric approach.

Key responsibilities of this role:

Project Delivery: Lead the planning and execution of installation projects, ensuring on-time delivery and a seamless experience for customers in line with the Project Management team.
Knowledge Transfer: Facilitate knowledge sharing with customers to enable them to effectively manage the services provided
Installation Planning: Prepare and plan for customized installations to meet specific customer requirements
Service Provisioning: Oversee the provisioning of new customer circuits firewalls and other products from Talk Straight, ensuring that all services are operational and meet quality standards
Service Migrations: Technically coordinate and execute migrations of customer services across available platforms with minimal disruption
System Analysis: Conduct detailed analysis of systems and circuits, providing insightful reports to guide decision-making
Stakeholder Communication: Collaborate and communicate effectively with key stakeholders to resolve any project-related issues promptly

How we'll support you:

Full structured training will be provided
Regular 1-1's with your line manager to review progress and provide support
Annual performance review
A friendly, welcoming and supportive culture
Development opportunities

Working Environment

We offer hybrid working to promote a healthy work/life balance, working remotely and attending our Ilkley office 3 days per week. Therefore you will need to be within a reasonable commute of this office.

Requirements

Excellent troubleshooting skills
Excellent communication and interpersonal skills, with the ability to interact professionally with customers and team members at all levels
Good organisational skills and ability to multi-task
Good knowledge of networking, security, VoIP and broadband technologies
Knowledge of web filtering technologies
Strong understanding of Microsoft technologies
Basic understanding of routing protocols
Good understanding of DNS
Experience of firewall configuration and supporting Fortinet technologies
NSE4 or above (preferred)

Benefits

Salary up to £28,000 pa, depending on experience
Up to 25 days holiday per year plus Bank Holidays
Christmas shopping day in December
Hybrid working
Company events
Company pension - 5% employer contribution
Referral programme
Contractual sick pay
Employee Assistance Programme
Contractual maternity and paternity pay
Health Cash Plan
Non-work related training allowance
Volunteering day
Day off for your birthday

Closing date for applications: 13th September 2024.

NO RECRUITMENT AGENCIES

Who We Are

Schools Broadband, a division of Talk Straight Ltd, is now the leading provider of web filtering, safeguarding and security software for schools and multi academy trusts. We place safeguarding and security at the heart of everything we do and as such have received several awards from the Internet Service Providers Association for providing the best security in the country. We now protect over 2500 organisations against advanced cyber-attacks and keep nearly one million school children safe online with our unique cloud-based platform.

With steady year on year growth since our inception in 2007, we are a rapidly growing company with a talent pool of over 60 employees who we place at the centre of our success.

Equal Employment Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Talk Straight Group

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