We are seeking a dedicated Project Engineer to join our Operations team at our Ilkley office. Reporting to the Service Delivery Manager, the Project Engineer will play a key role in ensuring successful project delivery, from planning through to execution, with a focus on minimizing downtime and enhancing the customer experience during onboarding and change management processes. This position demands strong technical acumen, effective communication skills, and a customer-centric approach.
Key responsibilities of this role:
- Project Delivery: Lead the planning and execution of installation projects, ensuring on-time delivery and a seamless experience for customers in line with the Project Management team.
- Knowledge Transfer: Facilitate knowledge sharing with customers to enable them to effectively manage the services provided
- Installation Planning: Prepare and plan for customized installations to meet specific customer requirements
- Service Provisioning: Oversee the provisioning of new customer circuits firewalls and other products from Talk Straight, ensuring that all services are operational and meet quality standards
- Service Migrations: Technically coordinate and execute migrations of customer services across available platforms with minimal disruption
- System Analysis: Conduct detailed analysis of systems and circuits, providing insightful reports to guide decision-making
- Stakeholder Communication: Collaborate and communicate effectively with key stakeholders to resolve any project-related issues promptly
How we'll support you:
- Full structured training will be provided
- Regular 1-1's with your line manager to review progress and provide support
- Annual performance review
- A friendly, welcoming and supportive culture
- Development opportunities
Working Environment
We offer hybrid working to promote a healthy work/life balance, working remotely and attending our Ilkley office 3 days per week. Therefore you will need to be within a reasonable commute of this office.
Requirements
- Excellent troubleshooting skills
- Excellent communication and interpersonal skills, with the ability to interact professionally with customers and team members at all levels
- Good organisational skills and ability to multi-task
- Good knowledge of networking, security, VoIP and broadband technologies
- Knowledge of web filtering technologies
- Strong understanding of Microsoft technologies
- Basic understanding of routing protocols
- Good understanding of DNS
- Experience of firewall configuration and supporting Fortinet technologies
- NSE4 or above (preferred)
Benefits
- Salary up to £28,000 pa, depending on experience
- Up to 25 days holiday per year plus Bank Holidays
- Christmas shopping day in December
- Hybrid working
- Company events
- Company pension - 5% employer contribution
- Referral programme
- Contractual sick pay
- Employee Assistance Programme
- Contractual maternity and paternity pay
- Health Cash Plan
- Non-work related training allowance
- Volunteering day
- Day off for your birthday
Closing date for applications: 13th September 2024.
NO RECRUITMENT AGENCIES
Who We Are
Schools Broadband, a division of Talk Straight Ltd, is now the leading provider of web filtering, safeguarding and security software for schools and multi academy trusts. We place safeguarding and security at the heart of everything we do and as such have received several awards from the Internet Service Providers Association for providing the best security in the country. We now protect over 2500 organisations against advanced cyber-attacks and keep nearly one million school children safe online with our unique cloud-based platform.
With steady year on year growth since our inception in 2007, we are a rapidly growing company with a talent pool of over 60 employees who we place at the centre of our success.
Equal Employment Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
