Believ: ABOUT US
At Believ, formerly known as Liberty Charge, we believe sustainable transport should be accessible to everyone. We’re a Charge Point Operator (CPO) on a mission to create the UK’s most reliable electric vehicle charging network that doesn’t cost the earth and leaves no one behind.
We work closely with local authorities and businesses to deliver reliable, high quality charging networks at pace, at scale and at zero cost.
We offer all the advantages of being a scale-up business, but with the added security and long-term backing from well-known parents - Liberty Global (who also own our delivery partner, Virgin Media O2) and Zouk Capital (who manage the Government’s Charging Investment Infrastructure Fund).
You’ll be joining this exciting journey at the start of our scale-up phase, and work with us to hit the ambitious targets our shareholders have set. You’ll become part of a passionate and supportive team in a fast-paced, dynamic and result-driven environment.
About the Role
:The EV Network Operations Specialist will report to the Network Operations Manager and be responsible for the day-to-day operations of the EV charging network. This role involves supporting the customer-facing team, providing remote technical assistance to field engineers, and ensuring high network reliability
.
Key Responsibilitie
- s:Network Operations: Become a specialist in the operation of the EV charging network, supporting engineers and maintaining charger
- s.Technical Assistance: Offer remote technical support to field engineers and troubleshoot issue
- s.Data Management: Keep accurate records of technical issues and report to senior stakeholder
- s.Continuous Improvement: Learn and adapt as the network grows and new technology is integrate
- d.Support Customer-Facing Team: Assist the customer-facing team by resolving complex technical issues and providing necessary informatio
- n.Reporting on Network Performance: Manage data collection and reporting tasks for internal and external stakeholder groups to provide a clear picture of network activit
y.
Qualifications and Experie
- nceExcellent written and spoken communication skil
- ls.Strong problem-solving abiliti
- es.Comfortable with ambiguity and dynamic environmen
- ts.Strong organizational and teamwork skil
- ls.Confident with technology and eager to learn more about the EV doma
- in.Experience in a technology-focused company preferr
- ed.Hands-on experience with IoT devices, such as EV charge poin
ts.
Bene
- fitsCompetitive salary and bonus sc
- heme25 days’ annual leave, plus the usual 8 UK Bank Holidays and the option to purchase up to 5 additional days per y
- ear*Access to wellbeing and mental health benefits such as the Calm app, personal medical insurance, critical illness cover, dental, optical & travel insurance, income protection and life assur
- ancePension contribution matched up to
- 10%Access to our car benefit scheme and cycle to work sc
- hemeAccess to our online learning platform to continue to develop and grow your career with
- us.24 hours a year Volunteer Time Off to support causes that are important to
- youVirgin Media / O2 discounts and of
- fersAccess to VIP Arena Suites at the O2 Arena (London) and First Direct Arena (Le
- eds)Enhanced parental leave poli
cies
* This perk can only be availed for the following calendar year by employees who started before 1st Dec
ember
L
ocationThe business is currently based in our office in Southwark. The position is full time, hybrid with 3 days (Tuesday, Wednesday & Thursday) based in the office. Believ is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our
people.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accomm
odation.
