Mechanical Maintenance Technician (On-site Tooling Engineer)
Job Purpose:
To provide an on-site technical repair and customer service function on Air and DC Industrial tools, working as part of our service team primarily onsite at our customer’s facilities in Dagenham, continuously improving our customer satisfaction. There is a potential requirement for additional support work at other customer sites also and therefore this role requires a Full, clean driving license. Strong administrative and communication skills are key to be successful in this role.
Key Responsibilities:
- Perform scheduled calibrations and preventive maintenance on industrial power tools, including DC and pneumatic handheld tools.
- Calibrate fixturized tools on a planned schedule.
- Maintain records of all on-site activities and store certification documentation.
- Provide detailed reports on repairs and incidents as required by management or customers.
- Conduct bench repairs on DC, pneumatic, and fixturized tools when appropriate.
- Offer technical support during customer breakdowns and provide guidance per contract agreements.
- Advise customers on equipment use and best practices.
- Collaborate with Sales/Project teams and customers to address technical and support issues.
- Act as an on-site liaison between the customer and the service team.
Person Specification:
Essential:
- HNC in Mechanical/Electrical Engineering or equivalent.
- Proficiency in Microsoft Office and Windows.
- Knowledge of industrial power tools (pneumatic, battery, DC).
- Valid driver’s license.
- Computer literate.
- Located within commuting distance of Dagenham.
Desirable:
- Familiarity with manufacturing or customer service environments.
- Understanding of networking protocols and infrastructure.
- Experience with industrial power tools and PLC/line control systems.
Shift Pattern:
- Day shift: ~7:30 am–3:30/4:00 pm
- Overtime, evenings, or weekends may be required, with overtime rates or shift allowances provided.
Benefits:
Salary D.O.E £30000-£35000
Bonus compensation (paid around Christmas)
25 days holiday (rising to 27 after service qualification) + bank holidays
15% Pension Scheme - eligible after 6 months continuous service
Life assurance 1 x basic salary increases to 4 x basic salary once joined full pension scheme
Mobile Phone & Laptop
Private Health Care Personal cover and Medicash - eligible after 6 months continuous service
