We are seeking a CAFM Administrator to join our client's team in Saudi Arabia. Our mission is to connect talented professionals with top companies in various industries, and our global network and industry expertise enable us to do just that.
We are partnering with our client, a well-established company in Saudi Arabia, to hire a CAFM Administrator. In this role, you will be responsible for the administration and maintenance of the Computer-Aided Facility Management (CAFM) system. You will work closely with facility managers and other stakeholders to ensure the smooth operation of the system and accurate data management.
Responsibilities:
- To work with minimal supervision as requested
- To continuously monitor the call list on CAFM for incoming work requests and ensure that:
- The Service Level Agreement (SLA) priority assigned by the Helpdesk is justifiable, given the work content details, and change if required
- The work content details give sufficient information for the work to be effectively carried out
- Duplicate work requests are eliminated, where possible
- Work Orders are created from Call or PDA requests by patrolling teams
- To continuously monitor the work order list on the Computer Aided Facilities Management (CAFM) system ensuring that:
- Work Orders are batched into skill and location groups to ensure the most effective and efficient service delivery that helps achieve the KPI priorities and SLA timelines set against each job and service line are attained
- The Contractor Operatives have a manageable number of Work Orders to sustain their workflow rate, while not overloading
- The Contractor Operatives give an acceptable level of feedback, on rectification actions taken or any problems/issues they encounter which could be useful in future fault rectification
- To review on a regular basis Work Orders that have been suspended or escalated to non-compliances and ensure that the reason for their suspension or escalation is identified in the relevant section of the Work Order record on CAFM
- To monitor and progress (via third parties in some cases) the actions on suspended Work Orders to a successful completion
- Co-ordinate the transfer of Work Orders between skill sets and shifts to effective completion within KPIs and SLAs
- Monitor PPM workloads and issues to ensure that they are completed on a priority basis
- Inform NEOM teams of status of schedule PPM works which could be disruptive to service delivery
- Ensure that Work Orders are raised to cover any remedial actions identified on PPM work, both in-house and contractor. Computer Aided Facilities Management (CAFM) Systems Support
Requirements
- Excellent organizational skills with the ability to organize others
- The ability to listen to others understand and interpret their views analysis and provided
advice/solutions.
- Excellent oral and written communication skills with the ability to communicate effectively with
both technical and non-technical staff.
- Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels
within the organization.
- Must be able to set and negotiate priorities with the customer & contractors for themselves, and
subsequently programs workload to achieve results and meet deadlines.
- Able to concentrate and focus on a range of issues
- Excellent communication skills
- Sound IT knowledge and experience
- Capable of working in a demand driven
