We’re on a mission to make the switch to sustainable transport and energy faster, easier and more affordable. We use our own technology stack, data smarts and industry knowledge to build a game-changing capability. Our intelligent energy platform helps our customers access renewable energy, understand consumer behaviour, and powers smart charging for EVs.
The worlds of energy and transport are colliding and Ohme is at the heart of this new. By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core.
Ohme has been selling its chargers to consumers since mid 2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of VW, Mercedes, Octopus Energy, and other innovative brands.
We are scaling up the business and are building out the team for rapid growth. If you’re interested joining a fast-growing cleantech venture on a journey speed up the global transition to clean energy, read on!
We’re looking for a
Graduate Customer Service Executive to join our growing team. As a Customer Service (CS) Executive, you will play an important role in helping customers take a critical step in their journey to net zero, installing an EV charger. This will be a hybrid based position, with 4 days in our London office.
Responsibilities
- Resolve inbound customer queries via phone and email, and other channel such as live chat when we launch them
- Make outbound communications to help customers who are stuck on their journey and help them to progress
- Become an expert in Ohme’s installation process, the nuances for customers and households under varying circumstances and the needs of our third party installers
- Meet individual KPIs corresponding to productivity and quality, and help contribute to our wider team goals
Who you are
The main skills necessary for success are to be professional and to be a clear communicator. For us, being professional means being punctual and reliable, doing what you say you're going to do. Clear communication skills are important because some customers are more tech-savvy than others and we need to be able to communicate with all types of customers.
The most important thing to be successful is to have the right attitude:
- Be curious to learn about the world of EV charging, other teams at Ohme and working with AI
- Be proactive in seeking out ways to improve and ways to help the rest of the team
- Be ambitious, wanting to hit targets and go above and beyond for the good of the team
- Be positive, keeping energy high in moments when customer inflow is high and offering to lighten the mood if a colleague has had a tough call
- Be hard working, you're someone who is energised by the opportunity to work at a scaling company and contribute to its growth
Nice to haves:
- Previous customer facing experience
- Languages other than English
Our benefits:
- Competitive salary and bonus
- Private Health Insurance
- Aegon Pension Scheme
- Life Assurance Scheme with death in service benefit of 4x salary
- Income Protection Scheme for long term illness
Ohme is an equal opportunity employer. Diversity, Equity and Inclusion are at the heart of what we do and we encourage a culture where everyone can be themselves at work. We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included
