About Us
At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in the UK, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum.
Purpose
- To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times.
- To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue.
- To follow up and ensure identified issues are resolved appropriately.
- To use data to build historical trend analyses and provide reporting.
Your Responsibilities and Tasks
Monitoring & Incident Detection
- Implement and manage Azure Monitor, Application Insights, and Log Analytics to track system performance.
- Set up automated alerts for App Service, SQL Database, and Blob Storage to detect anomalies.
- Create and maintain synthetic monitoring for proactive issue detection.
- Establish real-time dashboards to track system health.
- Escalate detected incidents immediately to appropriate teams.
- Follow-up to ensure incidents are resolved.
Data Analysis & Reporting
- Build historical trend reports beyond Azure’s 90-day retention, storing logs for long-term analysis.
- Analyse logs and performance metrics to identify recurring issues.
- Provide insights into system downtime, performance trends, and customer impact.
- Generate weekly and monthly reports on system health and reliability.
- Provide recommendations and solutions to ensure consistent highl level of service to customers.
Automation & Continuous Improvement
- Develop scripts and queries (Kusto Query Language - KQL, PowerShell, Python) for log analysis.
- Implement automated remediation workflows where possible.
- Recommend improvements to architecture based on performance data.
Collaboration & Documentation
- Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible.
- Document best practices for monitoring, alerting, and reporting.
Assist in setting up a customer-facing status page to improve transparency.
Your Qualifications, Technical Skills and Experience
Essential
- Previous experience of setting up automated alerts, managing dashboards, and generating reports to improve system reliability and customer experience.
- 3+ years’ experience in cloud monitoring, data analysis, or DevOps support.
- Strong knowledge of Microsoft Azure services (App Service, SQL Database, Blob Storage, Azure Monitor, Application Insights, Log Analytics).
- Proficiency in KQL (Kusto Query Language) for log analysis.
- Experience with automation scripting (PowerShell, Python, or Azure Functions).
Desirable
- Familiarity with SIEM tools (Splunk, ELK, Azure Sentinel)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
- Microsoft Certified: Azure Security Engineer Associate (AZ-500)
Your Personal Skills and Attributes
- Strong analytical mindset and ability to translate data into actionable insights.
- Excellent problem-solving skills and ability to work independently.
- Proactive approach with a desire to own and continually improve processes
This job description is not intended to be an exhaustive list of duties and responsibilities. You may be expected to perform different tasks as the needs of the business and your role evolve. Your job description will be reviewed and updated accordingly.
Working at Reveal
Joining Reveal Media isn't just about taking on a job—it's about being part of a family that champions change. We combine our passion for innovation with a genuine desire to make the world safer. Here, every challenge becomes an exciting project, every solution a collective win. Surrounded by a diverse, forward-thinking team, you’ll experience a culture where ideas flourish, growth is nurtured, and every day is an opportunity to make a real difference. And with an array of benefits tailored to your wellbeing and development, we ensure that while you're taking care of our mission, we're taking care of you.
Your Benefits
- Private Medical Insurance: Your health matters, and we've got you covered.
- Birthday Off: Celebrate your day your way – it’s on us.
- Holiday Purchase: Need more downtime? Purchase up to an additional 5 days of holiday.
- Employee Assistance Programme: Confidential 24/7 helpline and support for you and your immediate family.
- Time for You: We value your personal time. That’s why we aim to finish work at 2pm on Fridays.
- Better Working: We embrace hybrid working and, where it is operationally practicable, we support employees splitting their working time between the office and home.
- Pension: Plan for tomorrow with our pension scheme via NEST.
Our Green Initiatives
Our commitment to a greener future isn’t just words – we take it seriously. As a result, we have set ourselves the ambitious goal of reducing our energy, carbon, and waste footprint to zero. We continuously review our operations against our sustainability goals and all our company cars are electric. We believe in investing in companies working towards a cleaner and greener future and we also reward any employee who uses or switches to using green energy …… because every step, big or small, contributes to significant change.
We are committed to embracing diversity and building an inclusive culture where all employees are valued, respected and listened to. All applicants to Reveal will receive equal treatment regardless of age, disability, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
