***Clarification on SMP Contract: It is Supplementary Manpower service contract job in which prospective applicants are interviewed and salary determined by NEOM interview panel; and being employed under the payroll of SMP Contract (SMP Vendor). Successfully mobilized candidates would be under the visa sponsorship of SMP Vendor Company/Contract.
ROLE OVERVIEW
Head of Operations Facilities is responsible for:
- The oversight of all operation and maintenance activities for built assets classed as ‘Project Facilities’ such as Temporary Project Offices, Visitor Centers, Storage Facilities, Emergency Services Facilities etc….
- The daily management and processing of requests for residential accommodation from all entities contracted to THE LINE. This includes collating data from THE LINE PMO and issuing forecasts to NEOM Projects FM as required to ensure that all LINE consultants and staff are accommodated on arrival.
- The management of the vehicle fleet and other transport related services provided to NEOM FTE and IPMC Consultants at THE LINE Project Team.
REQUIREMENTS SUMMARY
The Head of Operations Facilities SMP responsibilities will include, but not be limited to:
General Management
- Deputize for Head of BMS when required.
- Additional tasks and special projects as assigned by Head of BMS.
- Ensuring resourcing schedules are updated to reflect any changes in working patterns for Facilities under management. Any requirements for additional resources should be provided to the HBMS with justification for action.
- Providing Management Reports
- Developing leave schedules for staff under management
- Implementing LINE performance management related tasks for staff under management
- Oversee all procurement activities of the A&F Operations (Project Facilities) Team
- Development and implementation of all Policies and Procedures for LINE assets under management where NEOM documentation is not in place.
The oversight of all operation and maintenance activities for built assets classed as ‘Project Facilities’ such as Temporary Project Offices, Visitor Centers, Storage Facilities, Emergency Services Facilities etc….
- Leading and/or participating in meetings required to ensure excellent service delivery standards are maintained.
- Chair Monthly Contract Meetings with any O&M Contractors under management.
- Assist Facilities Department Directors/ Heads of and Senior managers in compiling ongoing and planned information and reports.
- Developing strong relationships with cross-functional teams and departments
- Supervise the day-to-day operations of the A&F Operations (Project facilities) department and staff members.
- Assist Management in hiring, training, and evaluating administrative staff and taking corrective action when necessary.
- Developing, reviewing, and improving administrative systems, policies, and procedures specific to the team’s deliverables.
- Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
- Maintaining out of hours cover for operational facilities under management.
- Overseeing any reconfiguration projects / Minor New Works at Facilities under management
- Providing specialist input to RFP relating to O&M services required for THE LINE.
- Maintain current office utilization data across all managed facilities.
- Management of LINE Reception Building Operations in conjunction with LINE Visits Team
The daily management and processing of requests for residential accommodation from all entities contracted to THE LINE. This includes collating data from THE LINE PMO and issuing forecasts to NEOM Projects FM as required to ensure that all LINE consultants and staff are accommodated on arrival.
- Responsible for the development of the Residential Accommodation Strategy for THE LINE.
- Implement the Residential Accommodation Strategy for THE LINE
- Ensure requests are submitted to NEOM Projects FM in a timely fashion for any accommodation needs.
- Supervise and oversee the internal LINE allocation of rooms based on needs and preferences of the project in line with NEOM Policies.
- Escalate any resident issues not addressed by the respective Camp Management Issues
- Monitor and enforce policies and regulations to ensure a safe and secure environment.
- Collaborate with other departments to optimize accommodation operations.
- Maintain current residential allocation data for all project staff.
The management of the vehicle fleet and other transport related services provided to IPMC Consultants at THE LINE Project Team.
- Ensuring all team members comply with their respective IPMC mandated administrative requirements.
- Plan vehicle fleet utilization across the project & assign vehicles through statements of requirement.
- Oversee the delivery of transport solutions to the LINE project.
- Advising the Project Senior Leadership Team on Fleet Transport issues.
- Monitor the vehicle lease contract and address irregularities as required.
- Liaise with IPMC on matters relating to vehicle funding, allocation and Fleet management Staff.
- Oversee Fleet management procedures and processes; adjusting to meet the projects requirements.
Knowledge, Skills and Experience
- 10 Years previous experience in Facilities and Accommodation Management
- Previous experience in managing a large vehicle fleet and associated staff.
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Knowledge of relevant KSA regulations and best practices
- Exceptional leadership and time, task, and resource management skills.
- Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
- Ability to plan for and keep track of multiple projects and deadlines.
- Familiarity with budget planning and enforcement, human resources, and customer service procedures.
- Willingness to continue building skills through educational opportunities.
- Proven experience as administration manager
- In-depth understanding of office management procedures and departmental and legal policies
- Familiarity with financial and facilities management principles
- Proficient in MS Office
- An analytical mind with problem-solving skills
- Excellent organizational and multitasking abilities
- Knowledge of principles and processes involved in administration and overseeing a large division or directorate.
- Knowledge of principles and processes for providing excellent customer services.
- Excellent problem-solving skills with an ability to provide step-by-step detailed advice and solutions for remedying failures in service delivery.
- Excellent communication skills, both written and oral, with an ability to articulate clearly and concisely. English proficiency is required (both written and oral).
- Strong knowledge of MS Office Suite, O&M databases and Facility Management Software.
- Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.
- Team player with the ability to work independently under minimal supervision.
- Cross-cultural sensitivity with an international perspective.
- Must have the ability to be innovative and be an agent for change.
- Professional maturity and irreproachable integrity are obligatory.
- Familiarity with contracting and contract language.
Qualifications
Essential
- 20+ years relevant experience of which at least 10 years in the leadership of multidisciplinary delivery teams (including ‘Built Asset’ Operation and Maintenance)
- Degree level Education in FM, Business Administration or another associated subject.
Desirable:
- Professional membership of a Facilities Management or Engineering Body
- Experience of working on similar projects in the Middle East
