Role title General Maintenance Technician
Reports to Title Regional Engineering Supervisor
Location Regional
Hours of Work 45
Job Purpose
This is a key position, carrying out planned and reactive non-technical maintenance across a number of site locations within a specified region.
The purpose of this role is to carry out non-technical repairs and minor PPM’s in planned and reactive maintenance at various sites.
All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation.
Key Accountabilities
- Develop a good working relationship with City and ASDA colleagues.
- To read and comply with updated company briefing documents as required
- To ensure all necessary documentation is completed accurately and to the specified procedures.
- Advise the GSM of any repair and maintenance issues that are likely to affect the smooth running of the store.
- Complete all necessary PPM’s To ensure all PPM remedial tasks are accurately logged and actioned, ensuring legal compliance
- Responding promptly and positively to service call requests from the Helpdesk and to assess
- the requirements of the job and carry out repairs as necessary.
- Prioritising and completing minor maintenance and repair work to agreed timescales.
- Ensuring all tools and equipment necessary to complete minor maintenance and repairs are
available and serviceable at all times.
- To order spare parts as required to carry out planned and reactive repairs and to liaise with the
GSM in order to completed repairs whilst minimising disruption in store
- To advise the Asda Management Team of any repair and maintenance issues that are likely to affect the smooth running of the store
- Although aligned to an area for the purpose of PPM completion there may be times that the GMT will be required to attend other sites within the cluster to carry out work.
- To complete general repairs and maintenance to ASDA stores as designated by the management team, e.g repairs to the building fabric, car parks surfaces or pipework.
- To assist Multi-Skilled Technicians (MSTs) when requested to do so by your line manager.
- To complete all mandatory training programmes (including overnight stays), and eLearning modules as required for your role, to ensure personal skills are aligned with role requirements.
- To always comply with the company Health and Safety Policy and Procedures, including
water/effluent/environmental byelaws at all times.
- Work with company and client colleagues to ensure laid-down standards of quality are maintained
at all times.
- To complete all tasks in line with agreed processes and training.
- Assisting other City teams when requested.
- Carry out all tasks in accordance with specific SLA’s.
- Ensure that all costs are approved.
- Maintain accurate Time Sheets as required by City process.
- Monitor and update the Mercury system including live job updates
- Identify non-repairable issues and advise your line manager of findings, with recommendations for
- suitable alternatives in timely manner
- To liaise with project teams on store alterations, modernisations, and other relevant works.
- To carry out specific surveys and complete reports as required by the needs of the business.
- To carry out cleaning and/or replacement of air filters on HVAC equipment
- To carry out HVAC belt replacement or re-tensioning in accordance with procedures.
- To Lubricate HVAC motor and fan bearings utilising correct lubricant as required by manufacturer’s
- requirements and/or PPM tasks
- To carry out cleaning and disinfection as required of all heating and cooling coils, evaporators and condensers and associated condensate drains, to ensure efficient equipment performance
- To ensure all staff are aware of and understand company practices and procedures relating to
- plumbing/drainage systems.
- To maintain and clean all surface and foul water drainage systems
- To maintain Pest PAR low level actions - often with short deadlines
- To complete sink, urinal, toilet and drains maintenance, including tap leaks and washers.
- To ensure Car park (bollards, barriers, trolley bays, wooden surfaces are safe and maintained.
- To ensure all systems are shut down and re-started in line with safe working practices and left working to optimum efficiency
- Complying with any other reasonable request or instruction from your Line Manager
Key performance indicators
- Quality of repairs and maintenance
- Speed and efficiency of work
- Maintenance of Health and Safety policy
- Customer and colleague relationships and feedback.
- Response to service call requests within agreed response times
- Achievement of PPM schedule within agreed timescales
Knowledge, Skills And Abilities
General Education - GCSE standard
Professional/Academic/ Vocational Qualifications - Building Trade Qualification (NVQ/City & Guilds - Time-served apprenticeship with appropriate City and Guilds qualification
Specific Knowledge -
- Previous experience in General Building repairs
- Ability to maintain/repair a range of building fabrics, equipment and ground works, to recognised standards
- PC/iPad Literate- Apple and Android
- Ability to work with minimum supervision
- Ability to complete a wide range of general plumbing and sanitaryware maintenance and repairs
- Course in water byelaws
- - L8 Legionella Control
Demonstrated Behaviours
- Good communication skills (written and verbal)
- Problem solving
- Positive attitude to deliver excellent customer service
- Helpful/friendly manner
- Customer focused
- Self-motivated
Specialist Requirements
- Ability to work at heights
- Competent in the use of steps and ladders
- Current driving licence
- Hands on, can do flexible approach to work.
- Willingness to work flexible hours
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
