We’re on a mission to make the switch to sustainable transport and energy faster, easier and more affordable. We use our own technology stack, data smarts and industry knowledge to build a game-changing capability. Our intelligent energy platform helps our customers access renewable energy, understand consumer behaviour, and powers smart charging for EVs.
The worlds of energy and transport are colliding and Ohme is at the heart of this new. By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core.
Ohme has been selling its chargers to consumers since mid 2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of VW, Mercedes, Octopus Energy, and other innovative brands.
We are scaling up the business and are building out the team for rapid growth. If you’re interested joining a fast-growing cleantech venture on a journey speed up the global transition to clean energy, read on!
We are seeking a
Head of Customer Success to join our team. In this role, you will be running the team that supports customers take a critical step in their journey to net zero, installing an EV charger. You will be responsible for systematically reinvent a digital first installation journey, manage the customer-facing team, and challenge internal stakeholders and the business to continuously improve.
Role responsibilities:
- Manage a Customer Success team to maintain high quality customer experience in the UK and in our new markets (speed to install, answer rates, NPS, etc)
- Transform our customer journey into one that is ‘digital-first’, reducing customer contacts such that our journey is scalable and can be internationalised
- Embed AI throughout the customer journey to drive operational efficiency and customer satisfaction
- Extend the reach of the team from a successful ‘installation’ to successful ‘first charge’ to turn customers quickly into advocates for smart charging with Ohme
Profile:
- Proven track record of optimising customer journeys, processes, reducing operational costs, and implementing automation
- Experience embedding AI into customer operations or curiosity about doing so
- Experience leading customer service teams in high-contact environments and ideally providing international coverage
- Experience in UX, digital tools, or platforms that streamline customer interactions (e.g., online self-service portals, chat features, or automated communication).
- Knowledge of CRM systems and the way they can interact with an online customer journey
- Ability to lead or collaborate with tech teams to implement customer-facing solutions
- Strong data-driven decision-making skills (everything we do at Ohme is backed by data)
- Ability to inspire, and coach a strong team that is currently focused on customer service operations into one focused on optimising a digital journey for customers
Our benefits:
- Competitive salary and bonus
- Hybrid office
- Private Health Insurance
- Aegon Pension Scheme
- Life Assurance Scheme with death in service benefit of 4x salary
- Income Protection Scheme for long term illness
Ohme is an equal opportunity employer. Diversity, Equity and Inclusion are at the heart of what we do and we encourage a culture where everyone can be themselves at work. We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included
