We’re on a mission to make the switch to sustainable transport and energy faster, easier and more affordable. We use our own technology stack, data smarts and industry knowledge to build a game-changing capability. Our intelligent energy platform helps our customers access renewable energy, understand consumer behaviour, and powers smart charging for EVs.
The worlds of energy and transport are colliding and Ohme is at the heart of this new. By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core.
Ohme has been selling its chargers to consumers since mid 2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of VW, Mercedes, Octopus Energy, and other innovative brands.
We are scaling up the business and are building out the team for rapid growth. If you’re interested joining a fast-growing cleantech venture on a journey speed up the global transition to clean energy, read on!
We are looking for an
Operational Project Coordinator to join our team.
We are looking to recruit an Operational Project Coordinator to work with Ohme’s installation partners to help ensure a smooth installation process for customers that purchase an Ohme EV charger. In this role, you will monitor customer cohorts through their installation journey, monitor partner SLA adherence, provide triage support for any installations that fall outside our ideal installation journey, identify opportunities for process improvement, approve partner estimates, and report on monthly activity.
Most importantly, you be a customer champion and ensure we always prioritise a superior customer experience. This role reports to the Operational Account Manager within the Operations team.
What we need from you:
- Build relationships with internal and external stakeholders to ensure transparency in relation to the installation journey.
- Proactively identify opportunities to improve the customer journey and associated processes.
- Ensure that no customer gets left behind by using data/tools to identify and resolve any journey impediments.
- Self-starter with a positive, can-do attitude. Naturally inquisitive and a creative problem solver.
Who you are:
- Familiar with CRM systems and practices essential.
- Excellent communicator, both in writing and on the phone.
- Experience working in an operations role.
- Comfortable in a fast-paced environment and with prioritising on the fly.
- Data-driven and able to interpret and make decisions using numbers and management dashboards.
- Exceptional organisational skills with a meticulous eye for detail.
Our benefits:
- Competitive salary and bonus
- Hybrid office
- Private Health Insurance
- Aegon Pension Scheme
- Life Assurance Scheme with death in service benefit of 4x salary
- Income Protection Scheme for long term illness
Ohme is an equal opportunity employer. Diversity, Equity and Inclusion are at the heart of what we do and we encourage a culture where everyone can be themselves at work. We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included
