Customer Operations Manager – Cardiff NGS - £51,529 - £62,000 + Company car
National Gas has an exciting and important role in achieving net zero and in leading a fair energy transition for the UK. We will do this by developing tomorrow's green gas system, while delivering today's natural gas needs.
National Gas Services is Britain's trusted authority in pipeline repair, maintenance, and intervention. With our extensive expertise in both emergency and planned solutions, we ensure rapid 24-hour responses, 365 days a year - along with a full range of maintenance, inspection, and repair services.
About The Role
National Gas fuels innovation, growth and your ambition. Sound like the workplace for you? Read on.
As the Customer Operations Manager you will be supporting the National Gas Services (NGS) growth strategy and identify new lines of business, either through organic work or new activities.
You will be responsible for the front-line management of staff, providing safety leadership, customer focus, technical expertise and performance excellence. This results in cost effective, customer focused operations and projects in the provision of NGS.
You will provide high level technical advice and consultation to customers, displaying sound judgement in both emergency and planning work situations.
You will be accountable for the planning and delivery of projects allocated to the post holder, push for performance excellence by driving workforce utilisation and productivity continuously. Lead the delivery of a Project Portfolio for internal and external clients, including customer projects via a team of site based Project Supervisors or equivalent.
You will manage and supervise operational activities on a day to day basis, ensuring business objectives of high productivity and efficient work practices through effective management of the utilisation of the workforce assets is achieved. You will also participate in a standby rota to cover the CEME requirements.
What You’ll need
To be successful in this role, you will have a good understanding of the operation and maintenance of high-pressure gas systems, above ground installations, associated plant & equipment. You will have strong leadership, influencing, customer orientation and communication skills, providing the ability to promote team working and harmonious working between direct staff, project teams and contractors at all levels.
You will have knowledge of relevant legislation, policy and procedures including the CDM Regs 2015 and the roles and responsibilities. You will have experience and familiar with leading projects through design and delivery stages.
You will be required to work at both our Cardiff or Birmingham deport during the work week, as an operational requirement this role is full time onsite.
This role will require you to participate in Zone Standby Rota to ensure the safety of operations and the continuity of gas supplies which ranges between 1 week in every 4 to 1 in 6.
What we can offer you
- Annual bonus of 6% based on personal and company performance
- 26 days’ holiday plus statutory holidays - option available to buy extra or sell days
- Generous double-match pension scheme - for every £1 you put in, we'll add £2 (max company contribution 12%)
- Flexible benefit scheme, including private healthcare, dental insurance, technology plans and more
- Overtime at x1.5 normal and then x2 on Sunday
- Financial protection with 10x salary death in service and financial support if you're unable to work due to long term illness or injury
- Excellent family friendly provisions - maternity/paternity/adoption/shared parental leave
- Career progression, professional training and development – including access to LinkedIn Learning
- Employee assistance programme offering free confidential professional counselling 24/7
- Financial support to help you cover the cost of professional membership subscriptions
About Us
National Gas is leading a clean, reliable, and affordable energy future for everyone. Our skilled colleagues bring gas to 23m homes, and over 500,000 businesses, including heavy industries and power stations that keep Great Britain's lights on. We fuel growth and innovation, whilst transitioning our network to hydrogen, to play our part in the journey to net zero.
At National Gas, we are committed to building a workforce that represents the communities we serve. We celebrate the different experiences our colleagues bring to our organisation, and strongly encourage applicants of all backgrounds to apply.
