About Green Man Gaming

Green Man Gaming is a multi-award-winning global retailer, publisher, distributor and technology business in the video games industry. Working with the world's leading gaming brands, Green Man Gaming sells games to millions of customers across 195 countries via its market-leading eCommerce platform. This platform currently supports in excess of 1500 Publishers and Developers world-wide, and stocks 10000 titles.

ROLE OVERVIEW:

We are seeking a skilled and detail-oriented Fraud Analyst to join our Fraud and Payments team. We're looking for someone who loves solving problems, working with data, and is passionate about fighting fraud. Join our team of dedicated Fraud Analysts and help us detect and prevent fraud on the frontline.

Requirements

KEY DELIVERABLES:

Fraud and Payments Data Analysis:

Monitor and review live transactions to identify suspicious activities
Use data analytics tools and Payment provider's data to detect patterns and trends in fraud attempts
Generate reports on fraud incidents and recommend preventive measures
Manage different types of abuse on our website using internal and external tools
Recommend process improvements and make suggestions that will help us refine our fraud prevention setup
Report findings and insights to management, suggesting improvements to current processes

Chargebacks Management:

Investigate and manage chargeback disputes efficiently
Collaborate with payment processors to resolve chargebacks
Develop strategies to reduce chargebacks and improve fraud prevention measures

Customer Service:

Provide exceptional support to customers regarding fraud and payments-related inquiries
Communicate effectively with customers to resolve issues and disputes
Educate customers and team members on security best practices to prevent future fraud
Collaborate with the Customer Service department to provide additional support and resources, enhancing the customer experience and satisfaction

Training and Collaboration:

Cross-train Customer Service team members and new members of the Fraud team
Maintain positive working relationships with the wider business

WE'RE LOOKING FOR SOMEONE WHO:

Is Curious and Proactive: You love figuring out what's going on if something seems off
Pays Attention to Detail: You have a knack for spotting trends and patterns
Is Analytical: You rely on data to support your arguments and love understanding the numbers
Is Dedicated: You are passionate about preventing fraud in all its forms
Is Decisive but Open to Learning: You make critical decisions daily and are okay with not always being right
Is Well-Organized and Results-Oriented: You enjoy working accurately and delivering results
Communicates Clearly: You can articulate your thoughts well, both in writing and in person
Is Independent and a Team Player: You work well in a close-knit team but are also comfortable working solo
Is Reliable: Your team and Green Man Gaming can count on you

YOU HAVE:

3-4 years of experience in fraud analysis, chargebacks management, and e-commerce fraud prevention (digital goods preferred)
A solid understanding of e-commerce fraud methods and tactics
Knowledge of fraud rules management and prevention systems
Familiarity with Cybersource, PayPal, Adyen, BoaCompra, and Looker (preferred but not essential)
Understanding of payment processes and handling chargebacks/disputes for cards and alternative payment methods
Experience working in a fast-paced environment
Good data analysis skills - proficiency in Excel is a must

Benefits

WE HAVE:

Flexible working
22 days paid holiday per year (excluding Bank Holidays) increased with the length of service
Sabbatical leave following 3 and 6 years of employment
Company Share Option Plan
50% game discount for employees
Pension Scheme
Cycle to Work Scheme
Discounts and many other perks

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