The Data Analyst (Payment Services) will play a crucial role to create understanding and analysis of our Card Payment Services customer base. Reporting to Data Science Manager, this role requires close collaboration across the Marketing, Commercial, and Operations teams to ensure analytical and insight output provides direction which is aligned with broader business goals.
The Data Analyst will be responsible for identifying and creating analysis which provides clarity on customer base movements and exposes opportunities to drive a better commercial outcome for Clear Business. As a Data Analyst, you will be responsible for interpreting complex data sets to help drive business decisions and improve operational efficiency which contribute to the key commercial goals of cross-sell, customer acquisition, churn reduction, revenue maximisation and better understanding of customer behaviour.
What we want you to do
- Data Analysis: Collect, organize, and analyse large sets of structured data to identify trends, patterns, and insights that can drive business decisions specifically focused on how we acquire new customers and xsell payments to existing customers
- Business Insight: Provide data-driven recommendations based on detailed analysis to improve processes, optimise performance, and enhance customer experience
- Trend Analysis: Identify and analyse trends in customer behaviour, sales, and market performance to support business forecasting and strategic planning. Generate cohort analysis that allows us to build tactical approaches to specific customer groups
- Cross-functional Collaboration: Work closely with Marketing, Commercial, and Operations teams to ensure all communications are aligned with company objectives. standards.
- Performance Analysis & Optimisation: Track, analyse, and evaluate the success of campaigns using data insights. Continuously optimize messaging, targeting, and delivery to improve campaign outcomes and support business objectives.
What success in the role looks like
- Drive Increased New Business Acquisition: Support the increase in acquisition of new customers through Card Payment Services campaigns driven from analysis and insight directing where we should target
- Increase in Payments Penetration Across Customer Base – Produce target cohorts specifically where payments opportunity is greatest by liaising directly with data science output and reviewing results
- Customer Segmentation Analysis: Through analysis and insight, identify opportunities to improve customer base metrics for specific cohorts that relate to their characteristics
- Improve Retention: Boost customer loyalty and reduce churn through effective analysis and insight
What you need to have already done to be right for this role
- Experience in the build and delivery of business impacting insight and analysis, within financial services – ideally in a B2B environment.
- Ability to demonstrate the financial impact of previous analysis and insight on business goals.
- Proficiency in SQL, joining and interpreting large datasets to generate meaningful analysis. Excellent use of excel to consolidate analysis into recommendation.
- Experience in presentation of analysis, identifying key recommendations and management subsequent business change'
- Working with key stakeholders across multiple teams and influencing decision making for material business impact.
The personal capabilities needed to excel in this role
- Proven experience (2+ years) as a Data Analyst or in a similar role with strong attention to detail
- Strong proficiency in data analysis tools such as Excel, SQL
- Excellent analytical, problem-solving, and critical thinking skills
- Strong communication skills, with the ability to explain complex data insights to non-technical stakeholder
- Proven self-starter with ability to generate own ideas, recommendations, analysis that bring new perspectives on where and when to target
Qualifications And Other Requirements
- Numerate qualifications (Ideally at A-Level).
- Within commuting distance of Sale, Manchester or City Centre, Manchester
In return for your hard work, you’ll get
It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.
- Pension contributions and life assurance coverage.
- Generous discounts at numerous high street and online retailers.
- 25 days of annual leave, increasing to 28 days based on tenure.
- Enjoy your birthday off every year.
- Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
- Cycle to work and travel loans for people wanting a greener commute.
- Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
The important extras
- Hybrid working model: the choice to work remotely for three days.
- Engage in charity fundraising and volunteering activities as part of our giving back initiative.
- Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings.
- Full time/Permanent contract of 37.5 hours per week.
- No weekends and every bank holiday off.
What Happens Next
If you’re looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘
Apply’ today to take the next step in your career.
Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.
All successful candidates will be subject to pre-employment checks.
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
We Are One Of The UK’s Leading Providers Of Essential Services To Small Businesses. We Supply a Wide Range Of Essential Services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity And Insurance Through Our Sister Company The Insurance Octopus. Our Goal Is To Simplify Essential Services For Our Customers By Offering The Widest Range Of Products On The Market. Not Only Have We Experienced Continued Growth And Strong Financial Performance As a Result, We Have Been Recognised By The Following Awards
- The Lloyds Bank National Business Awards 2019
- Greater Manchester Business Awards 2019
- Lanarkshire Business Excellence Awards 2019
