Responsibilities include, but are not limited to:
Engineering Work on Boats: Perform a range of engineering tasks on both leisure and
commercial boats, including routine servicing, diagnostics of technical issues, and
conducting necessary repairs to ensure optimal performance and safety.
Servicing of Trailers and Safety Equipment: Conduct regular maintenance and
servicing of trailers, lifejackets, and other critical safety equipment, ensuring they meet
all regulatory standards and are in proper working condition.
Service Centre Diary Management: Efficiently manage the service centre diary,
scheduling appointments and tasks to maximise productivity and ensure timely
completion of all projects.
Job Documentation: Accurately log all job documentation, maintaining detailed records
of services performed, parts used, and any other relevant information for future
reference and customer transparency.
Coordination of Goods: Organise and oversee the collection, delivery, and transport of
goods related to projects, ensuring seamless logistics and minimising delays.
Video Logs Creation: Produce detailed video logs of work completed, providing clear
documentation for internal use and customer assurance.
Upselling Goods and Services: Identify opportunities to upsell additional goods and
services to customers, explaining the benefits and value to enhance customer satisfaction and company revenue.
Customer Interaction: Deliver exceptional customer service by regularly interacting
with customers in our retail chandlery, addressing their needs, answering queries, and providing product advice.
Promotional Events Participation: Actively participate in promotional events,
representing the company and engaging with potential customers to drive interest and sales.
Sourcing Parts: Efficiently source parts for customer repairs and projects, obtaining
timely quotations and tracking parts to ensure availability and prompt service completion.
Product Familiarisation: Continuously familiarise yourself with our extensive range of products to offer informed advice and support across the business, enhancing the overall customer experience.
Employee Training: Share knowledge and expertise with fellow employees, conducting training sessions to improve team skills and service quality.
Community Relationships: Build and maintain strong relationships with the local marine community, identifying and developing new business opportunities to drive sales growth.
Health and Safety Compliance: Maintain comprehensive health and safety records, ensuring all activities comply with safety standards. Conduct method statements and risk assessments to identify and mitigate potential hazards.
Reporting Health and Safety Issues: Promptly report any health and safety concerns to colleagues and senior team members to address issues swiftly and maintain a safe working environment.
Marketing Material Creation: Assist in the creation of marketing materials, contributing ideas and content to effectively promote our services and products.
Social Media Content: Capture engaging content for social media platforms,
showcasing our work and products to attract and inform a wider audience.
