At Gradient Labs, we’re on a mission to
make exceptional customer service the norm.
Founded in 2023 by a team of technical leaders from Monzo Bank, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest, high-stakes customer support queries safely and effectively, all while giving them the visibility and control they need to trust the outcomes.
We’re a remote-first team but love getting together in London once a week to collaborate, catch up, and have occasionally been known to become
overly competitive during socials (think arcade games or axe throwing 🎯).
If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer service, we’d love to hear from you.
🔭 As an AI Research Engineer at Gradient Labs, you will…
As an AI Research Engineer at Gradient Labs, you would spend your time doing:
- Research & prototyping: you’d keep abreast of the latest NLP and generative AI research and developments in both open-source and proprietary LLMs. You will prototype and experiment with the newest research findings to identify opportunities to enhance our platform with the latest state-of-the-art.
- Optimisation: you would develop, evaluate, and optimise the prompts and models that underlie our agents’ skills and chains. This includes contributing to defining and building the evaluation methodologies we’ll need — from preparing & curating datasets through to shipping successful approaches into our platform.
- Data analysis: you would analyse datasets of customer queries, support tickets, and related information to gain insights into patterns and discover areas that our agents could further automate.
🌟 We’re looking for people who are..
- Excited to push the boundaries of what’s possible for autonomous agents that imitate human behaviour
- Motivated to operate in a fast-pace environment, rather than longer research cycles
- Can quickly summarise, replicate, and test ideas from research papers
- Driven more by making an impact on the products they’re helping to build than academic research outcomes
- Can persevere: many ideas you will experiment with will be ambiguous and might fail, a successful person in this role will find the strength to keep trying
- Comfortable building with LLMs and have experience shipping LLM products to production (ideally have experience using Go)
❓Questions
What is the salary?
The final compensation will depend on the relevant skills and experience of the candidate but generally we pay within top 5% of comparable roles at seed stage startups.
Where is this role based?
Ideally, we're looking for someone who can come into the London office (close to Liverpool Street Station) at least once a week. However, we're open to remote work across the UK if you're able to join the team in person in London once a quarter.
