Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world? We are looking for an enthusiastic and hard-working people person, to help work in our cafe and visitor centre at our Conwy Reserve.
RSPB Conwy nature reserve is a wetland on the east bank of the Conwy estuary, created from material dug out during the construction of the A55 road tunnel between 1986 and 1991. First opened to the public in 1995, the reserve is home to various incredible wildlife, including warblers, waders, and wildfowl. The perfect place for families to discover nature!
All our work on the reserve is planned via the use of rotas and will include weekend and bank holiday working. Full induction and training will be provided, with opportunities to learn about the running of a busy visitor centre and nature reserve operation.
Our cafe and visitor centre operations are a crucial part of what we do here, encouraging visitors to explore the reserve, and giving them a great visitor experience.
You will be able to communicate well with our visitors and offer excellent levels of customer care. Duties will include working on our meet and greet operation, welcoming visitors to the reserve, giving out information, and encouraging visitors to support our work.
You will be a part of our cafe team, helping to serve customers, and undertaking other duties typical of a busy cafe and kitchen operation. You will support other visitor centre teams as required.
Essential Skills, Knowledge And Experience
- GCSE Maths and English or equivalent.
- Basic food hygiene knowledge
- Computer literate.
- Enthusiastic approach to work.
- Excellent verbal and written communications skills.
- Ability to plan and prioritise workloads.
- Multitasking skills
- Problem-solving skills and ability to work on own initiative.
- Ability to manage and respond quickly and positively to customer needs and feedback.
- Ability to work as part of a team.
Desirable Skills, Knowledge And Experience
- Experience of working at a catering environment/visitor attraction.
- Knowledge of health and safety in the workplace.
- Knowledge of food and foodservice skills.
- Till operation and payment handling.
Additional Information
This is a permanent, flexible hours role.
Required
Two positions are available, basic hours vary according to season, with the opportunity to pick up extra hours to cover for annual leave/ sickness absence as required:
Role 1 - Winter hours will be approximately 12 per week rising to 20 in school holidays/peak trading periods. Summer hours will be approximately 20 per week rising to 25 in school holidays/peak trading periods.
Role 2 - Winter hours will be approximately 4 per week rising to 12 in school holidays/peak trading periods. Summer hours will be approximately 9 per week rising to 12 in school holidays/peak trading periods.
If you have a preference for either Role 1 or Role 2, please specify in your cover letter or CV.
We are looking to conduct interviews for this position as soon as suitable candidates present themselves, so please do not delay in applying. For further information please contact debbie.hogg@rspb.org.uk and helen.jowett@rspb.org.uk.
Please note that we are actively recruiting for this vacancy, and reserve the right to close once sufficient applications have been received.
As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.
