We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.
A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.
We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.
Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.
Our Service Delivery team has an opportunity for a End User Compute (EUC) Engineer in Kendal.
About The Opportunity
The overall purpose of the role is to act as a Subject Matter Expert within in the EUC service tower taking a senior lead in both our break/fix service & project work for the ENW business. The lead EUC engineer will work closely with the EUC tower lead, Architects, Product Change Managers & 3rd Parties in developing a sustainable, strategic EUC service.
Key Responsibilities of the role include leading on troubleshooting issues using a sustained analytical & logical approach ensuring these principles are followed by the rest of the team
- Provide cover for the EUC tower lead
- Develop & maintain relationships with 3rd parties & business stakeholders at all levels to improve the EUC service & customer satisfaction
- Act as Subject Matter Expert on new system implementation projects; lead on knowledge transfer including documentation of new processes to support Service Transition
- Identify & propose improvements across the EUC tower processes & systems utilising technology to its fullest to increase efficiency & drive automation
- Responsible for SLA, KPI adherence on all EUC tickets
- Assist in the successful creation & delivery of the EUC Design & Strategy
- Manage Build, Images & Remote deployment toolsets
- Responsible for the day to day management of EUC 3rd party providers
- Raise issues/concerns to EUC tower Lead Escalation point
- Maintain a security & data focus whilst delivering the BAU Service
- Stock management/purchase ordering
- Act as a coach for developing junior team members
- Produce EUC tower reports to reflect the service performance
Who we are looking for?
You will have proven experience in a desktop support/end user compute support role
- Knowledge of current & past Microsoft windows operating systems
- Knowledge & experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
- Microsoft Active Directory & Azure Active Directory knowledge
- Remote desktop support tools
- Desktop/printer configurations
- Excellent interpersonal & communication skills
- Experience & technical knowledge of IT, PC’s / peripherals & their architecture
- Extensive knowledge of mobile devices, specifically android & IOS.
- Break fix, IMACs, Incidents, Projects
- Experience with Ticket Management toolsets
- Experience & ability to work as part of a high performing team
- Proven ability to work independently
- Comfortable with liaising & working alongside senior business leaders
- Comfortable with liaising & working alongside 3rd Parties
- Display flexibility & the ability to manage your day effectively
- UK driving licence
- Degree educated in a relevant subject
- ITIL foundation level
- Formal Office 365/SCCM/Intune Microsoft training
- Ivanti IT service management toolset
What We’re Offering
As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:
- An annual bonus scheme
- 25 days annual leave increasing with length of service
- Private Health Care
- An employee rewards portal offering discounts on several well-known brands
- A market-leading contributory pension scheme
- Employee assistance programme
- Opportunity for professional development through our L&D function.
We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.
A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry and as the regions network operator, it’s our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy.
Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.
Our people important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.
