NO AGENCIES PLEASE
Must be eligible to work in the UK and have resident status.
Role is based in Reading, UK.
Applications closing date: 20th Feb 2025
At measurable.energy, we are dedicated to advancing the global decarbonisation agenda by revolutionising the building industry. Our innovative smart plug socket technology hunts for and eliminates wasted energy and emissions, addressing up to 40% of energy inefficiencies in commercial buildings. We combine patented hardware and software solutions powered by Machine Learning to optimise energy consumption automatically. Recognised as one of the fastest-growing CleanTech scale-ups in the UK, we have been featured on prominent platforms such as the BBC, presented at COP26, and acclaimed by Tech Nation as a leading climate tech company.
About the role:
In this role, the ideal candidate will blend their exceptional customer service skills with analytical capabilities to address customer inquiries, solve issues, and provide actionable insights that enhance the overall customer experience. This position requires a proactive individual with strong problem-solving skills, a passion for data, and a commitment to delivering world-class customer support at growing green-energy scale-up.
The role also includes opportunities to learn the required Engineering skills to automate their own work and is therefore ideal for someone who wishes to develop their career along the Data Engineering/Data Science pathway.
Key responsibilities:
Customer Support:
- Provide prompt, professional, and empathetic support to customers via email, chat, phone, and other channels.
- Troubleshoot and resolve customer issues efficiently, ensuring high satisfaction rates.
Data Analysis:
- Collaborate with teams to turn insights into actionable strategies that improve customer experience.
- Create visuals/reports that help other staff to solve customer problems.
Process Improvement:
- Work closely with cross-functional teams to optimise support processes and workflows.
- Suggest and implement tools or solutions to improve support efficiency and scalability.
- Develop and maintain a knowledge base to empower other customer support specialists with self-service solutions.
Customer Advocacy:
- Act as the voice of the customer by sharing feedback and insights with product and development teams.
- Advocate for customer needs to drive product enhancements and updates.
Essential skills and qualifications:
- Bachelor’s Degree in STEM-related field (Computing & Data preferred)
- Evidence of ability to learn programming/query languages such as Python and SQL.
- Excellent communication skills, both written and verbal, with an empathetic and customer-focused approach.
- Ability to troubleshoot technical issues and explain solutions to non-technical customers.
- Attention to detail and a knack for identifying patterns and trends in data.
Desirable skills:
- Experience with scripting or automation tools (Python preferred) to streamline workflows.
- Knowledge of data visualisation tools (e.g., Tableau, Power BI, Matplotlib, Plotly).
- Familiarity with data querying languages or tools such as Amazon Athena.
Package:
Salary: 27,000 – 35,000 GBP annually
Holiday: 25 days plus bank holidays
Benefits:
- Private Health Cover
- Hybrid working
- Flexible working
- Career development pathway and progression
- Exceptional team working environment
Join us in our mission to revolutionise energy efficiency and contribute to a sustainable future. If you are passionate about making a positive impact and possess the skills and drive to excel in this role, we want to hear from you. Apply now to be part of our innovative team at measurable.energy. Please apply by sending an up-to-date CV to nathan@measurable.energy.
