AD Energy is partnering a very unique organisation: an innovator in the field of Solar PV and IoT Solutions! Our client is revolutionizing Smart Energy/ Solar Commercial & Industrial sectors through cutting-edge technology platform. Solutions include: solar energy monitoring and management, building management systems connectivity, asset and building automation control and more! By leveraging real-time data insights, they empower businesses to make informed decisions, enhance customer experiences, and drive sustainable growth.

As a Technical Solutions Engineer, you'll play a crucial role in ensuring the seamless integration and functionality of PV technology within the IoT platform and solutions. Your expertise in energy systems, solar technology, or building management systems will be instrumental in providing top-level support to clients, troubleshooting technical issues, and implementing effective solutions.

Key Responsibilities:

Report to the Technical Service Lead
Provide expert technical support to clients utilizing the IoT- based energy solutions, including the integration of PV technology, smart building applications, and sustainable energy products
Diagnose and resolve complex technical issues related to energy management systems, solar installations, building management systems, and other IoT applications
Uphold practices to ensure customer satisfaction and engagement throughout troubleshooting and technical enquiry case
Escalate technical cases for further exploration or conclusion
Utilize systems tracking and database to log all topics and statuses of technical cases
Collaborate closely with cross-functional teams to feedback customer technical insights and issues to enhance product functionality and optimize user experience
Develop and maintain crucial technical documentation on aftersales, customer service, technical product matters- used for internal and external customers
Connect and liaise with customers via multichannel support lines: email, chat, telephone
Stay abreast of industry trends and emerging technologies to continuously improve our offerings and support services

Key Skills:

Technical Proficiency in IoT Systems: Advanced knowledge of IoT hardware and software, particularly related to energy management and smart building applications
Industry Experience: possess past experience directly supporting customers on the topic of hardware/ software products relating to solar energy, pv, or smart energy installations
Analytical Skills: ability to analyse system data to identify trends, diagnose issues, and suggest efficiency improvements
Communication Skills: excellent verbal and written communication skills, necessary for effectively explaining technical details to both technical and non-technical stakeholders
Customer Service Orientation: strong customer service skills with a proven ability to resolve issues and maintain high levels of customer satisfaction
Project Management: experience in managing multiple tasks or projects with tight deadlines, showcasing strong organizational and time-management skills
Adaptability and Learning Agility: ability to quickly learn new technologies and adapt to changing technological landscapes
Team Collaboration: experience working collaboratively in cross-functional teams to achieve technical resolutions and project goals
Attention to Detail: high attention to detail in troubleshooting and documentation to ensure accuracy and consistency in system configurations and customer support

If you're ready to make a meaningful impact in the intersection of technology and sustainable energy, we want to hear from you. Join the company and be part of a dynamic team driving positive change in the way businesses harness renewable energy through IoT integration.

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Technical Solutions Engineer