waEV-charge are a UK based EV charger manufacturer providing and installing EV charge points to domestic and commercial properties across the UK. Coming from a construction & engineering background, we believe in making the process of supplying and installing EV chargers as straight forward as possible supported by quality-built hardware, industry-leading software and unrivalled support services.
Responsibilities:
As a Customer Relations Executive, you will be instrumental in ensuring outstanding customer satisfaction and the efficient management of our B2C channels. Your key responsibilities will include:
Customer Interaction
- Serve as the primary point of contact for customers, addressing inquiries, providing information, and resolving concerns promptly and professionally.
- Manage customer queries across various B2C channels such as phone, email, and chat.
- Follow up on responses to customer reviews and feedback.
Sales Support:
- Support day-to-day sales operations, assisting customers in selecting our EV charging solutions.
- Collaborate with the sales team to promote products and services, meeting sales targets.
- Oversee OZEV grant applications and ensure completion and maintenance of all required information.
Order Management:
- Efficiently process customer orders into our order management system.
- Monitor and oversee the lifecycle of customer jobs, ensuring timely completion and delivery.
Essential Requirements:
- Proven experience in customer relations and sales, preferably within the EV charging industry.
- Strong communication and interpersonal skills.
- Familiarity with order management systems.
- Ability to work independently and collaboratively in a remote or office environment.
- Passion for renewable energy and sustainability.
Desirable Skills:
- Experience in EV or other renewable energy industries, or related educational background.
- Proficiency in Slack, Monday, Outlook, Adobe Suite & Jumptech
- Keen Interest in social media platforms.
Benefits:
- Laptop
- Casual dress code (smart dress for client meetings).
- Company events and bonus incentives.
- 26 holiday days
- Pension scheme
- Hybrid working (1-2 days in office per week)
- Annual performance bonus
Work Hours: Monday to Friday, 8:30 am to 5:30 pm
Salary Range: £22,500 - £27,500
Employment type
Full-time
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